We have multiple warehouses across the US and Canada. We will ship from the closest warehouse within 2 working days after your payment, with delivery taking 3-7 days normally. We use logo-free cartons and no product names will be marked on the package to fully protect your privacy.

If you need to cancel or modify your order after payment, please contact our customer service within 12 hours. Changes will not be available after this time frame.

We will send a tracking link to your reserved email. You may also enter your order number in the order tracking section of the navigation bar after 48 hours to check the shipment. Contact us if you cannot find your tracking information.

Contact us right away for any problems, whether damage happens during transit or malfunctions occur during use. We will resolve all issues for you.

We own our factory and warmly welcome bulk buyers and partners. We will provide you with suitable solutions. Please contact us for details.

Yes. All products sold by XenixVape are sourced from verified distributors. We only carry authentic disposable vape brands and recommend checking the authenticity code or QR code on the product packaging when available.